General Information
Fablago enables the purchase of German products from abroad with simple ordering and secure shipping. Once your order is received, it will be processed and shipped within 48 hours on business days. You will receive a shipping confirmation with a tracking number.
Yes, there are some special conditions at Fablago to ensure the smooth shipping of German products abroad:
- No minimum order value
- Standard household quantities: The number of a single product is limited to 10 items per order
These regulations help us optimize transport costs and packaging security for international deliveries.
No, the best-before date (BBD) on the product photos is not representative. All our products are purchased fresh from the store and therefore have the long shelf life you are accustomed to in supermarkets or drugstores. We do not sell closeouts or B-stock.
Shipping & Delivery
Shipping costs are automatically calculated during the ordering process and may vary depending on the destination country and order size.
- Within the EU: free for orders over €50, otherwise a flat rate of €15 per order
- Outside the EU or for heavier weights: higher costs may apply
Delivery time depends on the destination country and usually takes 3 to 14 business days.
- Standard shipping: 7–14 business days
- Express shipping: 3–5 business days
Exact times are displayed during the ordering process. All information provided consists of approximate values and may vary depending on the logistics provider.
Fablago delivers throughout Europe (and soon worldwide!) and offers customers the opportunity to conveniently order German supermarket products from abroad. Main target markets include:
- Belgium
- Bulgaria
- Denmark
- Estonia
- Finland
- France
- Greece
- Ireland
- Italy
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Sweden
- Slovakia
- Slovenia
- Spain
- Czech Republic
- Hungary
- Austria
Customers outside the EU can expect additional customs duties and taxes upon importing their order. These costs are borne by the customer.
Fablago assumes no responsibility for customs clearance or additional import duties. Please inform yourself in advance about the regulations of your destination country.
Yes, all orders receive a tracking number. This allows you to check the status of your delivery online.
Yes, additional conditions or restrictions may apply to certain countries or regions due to logistical or legal requirements. Details are provided during the ordering process.
Returns & Cancellations
Orders can only be changed or canceled as long as they have not yet been shipped. Once the order has left our warehouse, this is no longer possible. Please contact us as soon as possible if you wish to make any changes.
You can return your order within 14 days of receipt. Items must be unused and in their original packaging. The customer bears the return shipping costs unless the order is damaged or defective.
After the return has been received and inspected, the refund will be issued within 7 business days to the original payment method.
Payment & Warranty
Fablago accepts all common payment methods, including credit cards (Visa, MasterCard) and PayPal. All payments are processed securely and encrypted.
Yes, all products are covered by a warranty. If an item arrives damaged or defective, you will receive a free replacement or a refund. Please contact our customer service for assistance.
Common Issues
Please contact our customer service immediately. We will arrange for a replacement or a refund. To do so, please send us photos of the damaged item and the packaging.
Depending on the destination country, delivery can take between 3 and 14 business days. Delays are possible, especially with international shipments or during holidays. Please use the tracking number to check the current status.
